Understanding User Problems - Download the Canvas

Understand the progress people want to make and what gets in their way, before deciding what to build or change.

Use this canvas with your team to explore:

• Who you’re designing for and what they’re trying to achieve

• What happens today and where they encounter difficulties

• The alternatives and workarounds they use

• The impact those difficulties have on their lives and work

Bring your findings together in a shared problem statement to guide further discovery.